The Capture Software Controversy: A New Chapter in the Post Office Scandal

The Post Office scandal has left a deep scar on the lives of many sub-postmasters across the UK, with the faulty Horizon accounting system at the center of the controversy. However, as investigations continue, attention has turned to another piece of software—Capture—which predates Horizon and has also been implicated in wrongful accusations against sub-postmasters. Neil Hudgell, a solicitor representing over 40 former sub-postmasters who used Capture in the 1990s, expresses optimism about an upcoming report that could shed light on the software’s failures and the injustices suffered by those affected.

The Background of Capture Software

Capture was introduced to certain Post Office branches in 1992, serving as a precursor to the notorious Horizon system. While Horizon was responsible for the wrongful prosecution of hundreds of sub-postmasters between 1999 and 2015, Capture has now come under scrutiny for similar reasons. Many former sub-postmasters claim they were wrongfully accused of theft due to alleged glitches in the Capture software, leading to significant financial and emotional distress.

Neil Hudgell, who represents these individuals, has stated, "We need to see the report, we need to consider options." His belief is that the forthcoming report will be positive, potentially paving the way for exoneration and compensation for those wrongfully accused. He emphasizes the urgency of the situation, noting the aging demographic of the affected sub-postmasters and the need for a swift resolution.

The Kroll Investigation

An independent investigation into Capture was launched in the summer and has recently concluded. Conducted by Kroll, a risk advisory and financial solutions company, the report has now been submitted to the Department for Business and Trade. The findings are highly anticipated, as they could provide crucial insights into the software’s reliability and its impact on the lives of sub-postmasters.

Former sub-postmaster Steve Marston, who believes he was falsely convicted of theft due to Capture’s glitches, has been vocal about the need for accountability. He recalls being assured that Capture would simplify accounting processes, only to find himself facing overwhelming shortfalls and accusations of theft. Marston and others have gathered substantial evidence suggesting that Capture was "totally unfit for use" and should never have been implemented.

The Personal Toll on Sub-Postmasters

The emotional and financial toll on sub-postmasters affected by Capture has been profound. Marston, for instance, faced a staggering shortfall of £79,000 at his Greater Manchester branch. The stress of the situation has taken a significant toll on his personal life, with Marston and his wife struggling to cope while awaiting the Kroll report’s conclusions.

The investigation has also uncovered old floppy disks containing the Capture software, which campaigners believe could provide evidence of the system’s faults. Marston and his fellow sub-postmasters argue that these errors could have led to false shortfalls in their accounts, contributing to their wrongful prosecutions. They suspect that software upgrades and external factors, such as power cuts, may have exacerbated the issues.

Looking Ahead: The Kroll Report and Its Implications

As the Kroll report is set to be released in the coming weeks, the Department for Business and Trade has committed to thoroughly examining its findings. A spokesperson stated, "We will set out next steps in due course," indicating that the government is prepared to take action based on the report’s conclusions.

The potential for exoneration and compensation for those affected by Capture is a beacon of hope for many. Hudgell emphasizes the need for a process that reflects the urgency of the situation, given the aging demographic of the sub-postmasters involved. If the report confirms the software’s faults, it could lead to a significant shift in how these cases are handled, providing justice for those who have suffered for far too long.

Conclusion

The Capture software controversy adds another layer to the already complex and tragic narrative of the Post Office scandal. As the Kroll report looms on the horizon, the hopes of many former sub-postmasters rest on its findings. With the potential for exoneration and compensation, the coming weeks could mark a turning point in the fight for justice for those wrongfully accused. The story of Capture serves as a reminder of the importance of accountability in technology and the profound impact it can have on people’s lives.